PlayOn Premier

FAQ

• What is PlayOn Premier and how do I join?

  PlayOn Premier is our way of celebrating the athletic directors, coaches, bookkeepers, and administrators who power high school sports across the nation. Through recognition, incentives, and meaningful rewards, we empower users to stay engaged, share content, and champion the power of high school sports—on the field and online. 

  Join PlayOn Premier by filling out the registration form. Please use your PlayOn HQ or MaxPreps Advantage email so we can verify your customer status when you register.

• Who can participate?

  PlayOn Premier is open to K-12 customers, including athletic directors, bookkeepers, coaches, and school or district adnimistrators. Eligible customers include schools using GoFan, the NFHS Network, and/or MaxPreps Advantage.

• How can I participate?

  Click on the Register button above to sget started. Once your registration is approved, log in to the PlayOn Premier dashboard to view available activities, complete tasks, and start earning points.

• Does it cost anything to join?

  No, PlayOn Premier is free for eligible customers.

• What are the benefits of signing up?

  By joining PlayOn Premier, you earn points for activities that amplify your school's story—sharing your experience, connecting with other schools, and engaging with our products. Those points can be redeemed for rewards like gear, signage, and other perks that celebrate your community's success.

• What specific activities do I complete to earn points?

  This program includes a mix of activities such as:

  • Engagement (e.g., surveys, testimonials, case studies)
  • Product usage and feature adoption
  • Referrals
  • Special challenges tied to key seasons or events

  Available activities and their point values are listed on your PlayOn Premier dashboard.

• How often are schools rewarded with points?

  Points are awarded each time an eligible activity is completed and, when required, approved by our team. There's no limit on how often you can earn points—if activities are available, you can keep racking them up. 

• What are the different tiers and how are they determined?

  Your tier is based on the total number of points you've earned:

  • Rookie: 0-2,499 points
  • JV: 2,500-5,999 points
  • Varsity: 6,000-9,999 points
  • All Star: 10,000+ points

  As you earn more points, you move up through the tiers and unlock access to higher-value rewards.

• How do I check my current point balance and tier status?

  You can see your current points and tier status anytime by logging itno the PlayOn Premier dashboard and visiting your account or "My Points" page. 

• Do my points or tier status expire?

  Your points decrease only when you redeem them for rewards. Your tier status does not downgrade—once you've reached a tier, you keep that highest-achieved tier even as you spend points. At this time, points do not expire. 

• How do I redeem points for rewards?

  Once logged into the program, visit the Rewards page. Select your desired reward, choose any available options (such as size, color, brand, or quantity), and add customization details in the notes field necessary. Click Redeem and we'll process your request. We'll follow up if we have questions and notify you when your reward ships.

• How do I know if an activity (like a testimonial) earned me points?

  Every completed activity lists its point value. You can track the status of those points, whether's they're pending or approved, on the My Points page in your PlayOn Premier account. 

• How long does it take for my points to be credited after an activity?

  Some activities are automatically approved, and points typically appear within about an hour. Other activities require manual review by our team; those are monitored and approved on at least a weekly basis.

• Can my tier status be downgraded?

  No. Your points will go up and down as you earn and redeem, but your tier only moves up. Once you reach a tier, you keep that status.

• Can multiple people from the same school participate?

  Yes. Multiple eligible staff members from the same school or district can join PlayOn Premier using their individual work emails. Each participant will have their own account, and points earned can be used to benefit the school community.

• What happens if I change schools or roles?

  If you move to a new school or change roles, please contact us so we can help update your account and discuss how your existing points and activities should be handled based on your new position.

• What if I cannot accept gifts personally?

  We understand that some states, districts, and schools have policies that prevent individuals from accepting personal gifts. in these cases, your points can be redeemed on behalf of your school instead of you personally.
  
  We also offer official PlayOn brands rewards—such as GoFan and NFHS Network signage or product-based items—so that rewards support your campus and community rather than an individual.

• Who do I contact if I believe my points or rewards are incorrect?

  If something doesn't look right with your points, tier status, or a reward order, please reach out to Mackenzie Brown at mackenzie.brown@playonsports.com.